Central Bank

Reviews

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  Until today I have nothing but good things to say about the bank. I tried to use my card for my appointment at a nail salon and it kept declining my card. It's not a money problem. So I called the bank. Staff were polite and wanted to help me. But the card wouldn't go through even after I called them twice. I was standing in the line like a fool for an hour although I had ample balance on my card. There was nothing I could do. I asked the bank what really happened and why my account was shut down. They gave me ridiculous reasons like "We can't get hold of you months ago so we shut down the account." First, I have been using my card all these months and never had a problem until just now so I have no idea whatsoever my account was "shut down". Second, the bank never reached out to me. I had my voicemail set up and I never received any message or call from the bank. The customer service said my account was shut down because they couldn't verify my address. Verify my address?? Have you heard of a reason more ridiculous than that? You don't shut down people's account just because you couldn't get hold of them. Plus you never made an effort to reach out to me. Just because I opened an account with you and put money in it, I should be waiting around my phone all day long for your call???? No way. I am closing my account with this bank.
  By Jingru Zhang, July 20, 2017

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