Commerce Bank

Reviews

• ★ ☆ ☆ ☆ ☆
  I have had nothing but good experiences at other Commerce Bank branches, but my experience at this branch today has really soured my opinion of this bank. My husband and I are both working professionals with a special needs toddler. We are very busy people. We needed to sign some loan documents, which meant using our lunch break to go to the bank so we could do it at the same time as they insisted. We had a noon appointment with Jennifer and were left waiting with no explanation. 15 minutes past the appointment time when we start asking questions we are finally told that the printer isn't working, so they can't print our loan documents. Jennifer is on the phone with IT and they have no idea how long it will take. So we left and have to do this again tomorrow. Hopefully this time someone thinks to print the forms ahead of time. At least have the decency to figure out there is a problem before the actual appointment time and call your client! I hope this branch is embarrassed about this, because they should be.
  By Noel Bartlow, October 25, 2017

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